Returns & Exchanges

At Secret Nails, we want you to be completely satisfied with your purchase. If you are not happy with your nail products, you can return unopened items within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Authorization Number.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all seals are intact to qualify for a hygiene-standard refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing